Simple, Secure and Flexible Payments
We believe booking your journey should feel straightforward from the very beginning. Our payment process is designed to give you clarity and flexibility, with your LuxeTravel Asia travel consultant available to assist whenever you need.
Here is everything you need to know about confirming and paying for your trip.
How Payment Works
Once your itinerary, travel dates and arrangements have been confirmed, your travel consultant will send you your booking details, invoice and payment instructions.
Payment is normally completed in two stages.
Deposit
A 30% deposit is normally required to confirm your booking when air tickets are not included.
For journeys that include flights, cruises, hotels or other services requiring advance or full payment, a different deposit amount may apply.
Your travel consultant will always let you know the exact amount required before you confirm your booking.
Final Balance
The remaining balance is normally due no later than one day before your tour begins.
For some bookings, you may also arrange to settle the final balance directly with our representative upon arrival in Vietnam.
This option must be agreed with your travel consultant in advance, and your individual payment schedule will always be clearly confirmed before your journey.
Certain services, particularly air tickets or arrangements with specific supplier conditions, may require earlier payment.
Payment Methods
Credit or Debit Card
You can make your payment by credit or debit card through the payment instructions provided by LuxeTravel Asia.
A 3.5% processing fee applies to card payments processed via Techcombank.
Any applicable fee will be communicated clearly before you complete your payment.
Bank Transfer
Payment can be made by international bank transfer to our official LuxeTravel Asia company account.
Please ensure that your booking name or invoice number is included in the payment reference where possible. Any transfer fees, intermediary bank charges or other charges applied by your bank are normally payable by the sender.
Bank Transfer Details:
Account Name: LUXE TRAVEL ASIA COMPANY LIMITED
(CONG TY TNHH DU LICH DANG CAP A CHAU)
Account Number: 47878888 (USD)
Bank Name: Vietnam Technological and Commercial Joint Stock Bank (Techcombank)
Bank Address: No. 6 Quang Trung Street, Tran Hung Dao Ward, Hoan Kiem District, Hanoi, Vietnam
SWIFT Code: VTCBVNVX
Currency: USD
Important: For your security, please make payments only to the bank account shown above or to payment details officially provided by LuxeTravel Asia. If you receive any request to transfer funds to a different account, please verify the details with your travel consultant before making payment.
Payment Upon Arrival
For eligible bookings, the outstanding balance may be settled directly with our representative when you arrive in Vietnam.
This arrangement is available only when confirmed with your travel consultant in advance.
Currency and Exchange Rates
Our journeys are normally quoted and invoiced in US Dollars (USD).
You can still make payment from a bank account or card held in another currency. Your bank or payment provider will normally convert the transaction into USD using the exchange rate applicable at the time of payment.
The final amount charged in your local currency may therefore vary depending on:
- The exchange rate used by your bank or payment provider
- Foreign currency conversion fees
- International transaction fees
- Intermediary bank charges
These exchange rates and charges are determined by the financial institutions involved and are outside the control of LuxeTravel Asia.
How to Make a Payment
Once you are ready to confirm your journey:
- Review your final itinerary, travel dates and booking details.
- Receive your invoice and payment instructions from LuxeTravel Asia.
- Complete the required deposit using your agreed payment method.
- Send your payment confirmation if requested.
- Once your deposit has been received, we will proceed with confirming the arrangements included in your journey.
- Settle the remaining balance according to the payment schedule agreed with your travel consultant.
For international bank transfers, processing times may vary depending on the banks involved.
Your Payment Security
Your payment security is important to us.
LuxeTravel Asia will only provide payment instructions through our official communication channels and authorised payment arrangements.
Before making a payment, we recommend that you:
- Check the beneficiary and payment details carefully
- Make sure the payment information matches the details provided by your LuxeTravel Asia travel consultant
- Never send passwords, PINs or card security codes by email or messaging applications
- Contact us immediately if you receive unexpected payment instructions
- Verify with us before making a payment if previously provided bank details appear to have changed
- Keep your payment confirmation until we have acknowledged receipt
If anything looks unfamiliar or unclear, please contact us before proceeding with the payment.
Payment Confirmation
Once your deposit has been received and verified, we will begin confirming the services included in your itinerary.
We will also acknowledge receipt of your payment so that you know it has reached us safely.
Please keep in mind that hotels, cruises, flights and certain experiences may remain subject to availability until the required payment has been received and the booking has been confirmed by the supplier.
If any part of your journey requires immediate or additional payment, your travel consultant will explain this before you confirm.
Changes, Cancellations and Refunds
Payment, cancellation and refund conditions may vary depending on the arrangements included in your journey.
Flights, cruises, hotels and certain special experiences may have their own booking and cancellation policies.
If specific conditions apply to your trip, your travel consultant will make these clear before your booking is confirmed.
For complete details, please refer to our Terms & Conditions.
Before You Pay
We recommend checking the following before completing any payment:
- Your name and booking details
- Travel dates
- Total journey cost
- Deposit or outstanding balance
- Payment deadline
- Invoice currency
- Beneficiary and bank details
If you have any questions, please speak with your travel consultant before making the payment.
Payment FAQs
1. How much deposit do I need to pay?
A 30% deposit is normally required to confirm a booking when air tickets are not included.
The deposit may vary depending on your itinerary and the payment conditions of the services involved. Your travel consultant will confirm the exact amount before you book.
2. What if my journey includes flights?
Air tickets often have different payment and ticketing conditions.
Depending on the airline and fare conditions, the cost of the flights may need to be paid in full when they are booked.
If this applies to your journey, we will let you know before you make your deposit.
3. When do I need to pay the final balance?
The remaining balance is normally due no later than one day before your tour begins.
For certain bookings, the balance may also be settled with our representative upon your arrival in Vietnam if this has been agreed in advance.
4. Can I pay the balance when I arrive in Vietnam?
Yes, this can be arranged for many bookings.
Once your deposit has been received, you may be able to settle the remaining balance directly with our representative upon arrival in Vietnam.
Please arrange this with your travel consultant in advance, as certain flights, hotels or other services may require earlier payment.
5. Can I pay by credit or debit card?
Yes.
A 3.5% processing fee applies to card payments processed via Techcombank. Your travel consultant will provide the relevant payment instructions.
6. Can I pay by international bank transfer?
Yes.
You can transfer payment to the official LuxeTravel Asia company bank account provided with your invoice.
Any bank, intermediary or international transfer fees charged during the transaction are normally payable by the sender.
7. What currency are LuxeTravel Asia journeys priced in?
Our journeys are normally quoted and invoiced in US Dollars (USD).
If you pay from an account held in another currency, your bank or payment provider will convert the amount according to its exchange rate at the time of the transaction.
8. Will I know the exchange rate before I pay?
The exchange rate is determined by your bank, card issuer or payment provider rather than LuxeTravel Asia.
For this reason, the final amount charged in your local currency may differ slightly depending on the exchange rate and fees applied at the time of payment.
9. Can different members of our group pay separately?
In many cases, yes.
Please let your travel consultant know in advance so that we can arrange and record the individual payments correctly.
10. How do I know LuxeTravel Asia has received my payment?
Once your payment reaches our account and has been verified, we will confirm receipt with you.
Need Help With Your Payment?
Have a question about your deposit, invoice, payment method or remaining balance?
Your LuxeTravel Asia travel consultant is here to help and will guide you through the payment process whenever needed.
Contact Our Travel Team
