Any purchases made through LUXETRAVELASIA OPC are non-refundable once booked and confirmed.
No refunds will be provided by LUXETRAVELASIA OPC for portions of trips missed due to canceled, rescheduled or delayed flights or if passenger is not permitted by the Immigration Consulate to travel after airport check-in, nor is LUXETRAVELASIA OPC responsible for any additional expenses you may incur prior to joining your trip if you miss your departure flight or flight connection.
There are NO REFUNDS for unused transport, hotels and tours. In case you have to withdraw from the tour after it has begun due to medical reasons, we regret that we will not be able to make any refund for absences from the tour. Supplier’s terms & conditions apply.
In the event of natural phenomenon, force majeure, or mandated government cancellations, leading to cancellation of flights or trips into the preferred destination, guests may not be entitled to a refund but may be able to move their booking to a later date depending on Hotel/Pension/Resort room availability., LUXETRAVELASIA OPC’s only responsibility will be to try to rebook the same reservation with a different departure date, or a similar vacation but there is no guarantee of availability of offering.
For Pre-booking Status Reservations: if you wish to cancel and have your payment refunded, a cancellation fee of 5% will be deducted from the whole amount. Refund option will only be made available once all options have been exhausted a month prior to the initial travel date agreed upon reservation. Refunds will usually take 30-40 business days depending on the approval of the President.
WHAT CAN BE REFUNDED:
WHAT CANNOT BE REFUNDED:
If a booking cancellation is received by LUXETRAVELASIA OPC. prior to the date of travel, your non-refundable deposit will be retained and a 5% cancellation fee of the total price will apply.
LUXETRAVELASIA OPC. reserves the right to cancel or reschedule any vacation departure for any reason, including insufficient demand or force majeure.
In the event of natural phenomenon, force majeure, or mandated government cancellations, leading to cancellation of flights or trips into the preferred destination, guests may not be entitled to a refund but may be able to move their booking to a later date depending on Hotel/Pension/Resort room availability. LUXETRAVELASIA OPC ‘s only responsibility will be to try to rebook the same reservation with a different departure date, or a similar vacation but there is no guarantee of availability of offering.
For air-inclusive packages, LUXETRAVELASIA OPC will try to confirm air schedules for the selected new dates, subject to hotel/service availability. LUXETRAVELASIA OPC cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through LUXETRAVELASIA OPC.
This Cancellation Policy applies to all reservations unless the tour booked has specific rates or fees listed under “Special Notes.” Please carefully review the “Special Notes” of your tour prior to booking. Please know that LUXETRAVELASIA OPC will always adhere to individual tour policies when applicable.
CANCELLATION MADE WITHIN
15 Days Prior to Departure Date -Non-refundable
16-24 Days Prior to Departure Date -75% of total purchase amount can be refunded
25 or more Days Prior to Departure Date -100% of total purchase amount can be refunded
*Note that the non-refundable reservation deposit is deducted from total purchase amount
REFUND POLICY FOR CANCELLATION
HOW TO CANCEL A RESERVATION
We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without filling out a request form will not guarantee that your cancellation has been processed or acknowledged. We will NOT accept email cancellations unless they have a complete, signed, and attached Cancellation Form.
AMENDMENTS / REVISION
Necessary penalty charges may apply per person for any revision made to the confirmed reservation unless the change increases the value of booking.
Name changes are strictly prohibited. LUXETRAVELASIA OPC is not responsible for incorrect passenger information (Name, Title, Age, Date of Birth and Passport Details) provided by the person who made the reservation.
Confirmed reservations are non-transferable. Change to another name and/or destination is not permitted.
Reservations will be confirmed within one to two business days. The following constitute as an amendment to a tour: