REFUNDS AND CANCELLATION POLICY

Refund Policy

Any purchases made through LUXETRAVELASIA OPC are non-refundable once booked and confirmed.

No refunds will be provided by LUXETRAVELASIA OPC for portions of trips missed due to canceled, rescheduled or delayed flights or if passenger is not permitted by the Immigration Consulate to travel after airport check-in, nor is LUXETRAVELASIA OPC responsible for any additional expenses you may incur prior to joining your trip if you miss your departure flight or flight connection.

There are NO REFUNDS for unused transport, hotels and tours. In case you have to withdraw from the tour after it has begun due to medical reasons, we regret that we will not be able to make any refund for absences from the tour. Supplier’s terms & conditions apply.

In the event of natural phenomenon, force majeure, or mandated government cancellations, leading to cancellation of flights or trips into the preferred destination, guests may not be entitled to a refund but may be able to move their booking to a later date depending on Hotel/Pension/Resort room availability., LUXETRAVELASIA OPC’s only responsibility will be to try to rebook the same reservation with a different departure date, or a similar vacation but there is no guarantee of availability of offering.

For Pre-booking Status Reservations: if you wish to cancel and have your payment refunded, a cancellation fee of 5% will be deducted from the whole amount. Refund option will only be made available once all options have been exhausted a month prior to the initial travel date agreed upon reservation. Refunds will usually take 30-40 business days depending on the approval of the President.

WHAT CAN BE REFUNDED:

  • Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour package as a substitute. Should this occur, it would be under very rare circumstances.
  • Please note that the tour package substitute chosen by the traveler may be more expensive than the original tour package and therefore may be subject to an additional cost.
  • Any additional refunds based on extenuating circumstances will depend on the individual tour operator.

WHAT CANNOT BE REFUNDED:

  • Downpayment for reservation is non-refundable. Once ticketed, bookings are non-transferable but rebookable subject to fees and penalties.
  • All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
  • No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.
  • Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.
  • Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.

Cancellation Policy

If a booking cancellation is received by LUXETRAVELASIA OPC. prior to the date of travel, your non-refundable deposit will be retained and a 5% cancellation fee of the total price will apply.

LUXETRAVELASIA OPC. reserves the right to cancel or reschedule any vacation departure for any reason, including insufficient demand or force majeure.

In the event of natural phenomenon, force majeure, or mandated government cancellations, leading to cancellation of flights or trips into the preferred destination, guests may not be entitled to a refund but may be able to move their booking to a later date depending on Hotel/Pension/Resort room availability. LUXETRAVELASIA OPC ‘s only responsibility will be to try to rebook the same reservation with a different departure date, or a similar vacation but there is no guarantee of availability of offering.

For air-inclusive packages, LUXETRAVELASIA OPC will try to confirm air schedules for the selected new dates, subject to hotel/service availability. LUXETRAVELASIA OPC cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through LUXETRAVELASIA OPC.

This Cancellation Policy applies to all reservations unless the tour booked has specific rates or fees listed under “Special Notes.” Please carefully review the “Special Notes” of your tour prior to booking. Please know that LUXETRAVELASIA OPC will always adhere to individual tour policies when applicable.

CANCELLATION MADE WITHIN

15 Days Prior to Departure Date -Non-refundable

16-24 Days Prior to Departure Date -75% of total purchase amount can be refunded

25 or more Days Prior to Departure Date -100% of total purchase amount can be refunded

*Note that the non-refundable reservation deposit is deducted from total purchase amount

REFUND POLICY FOR CANCELLATION

  • Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.
  • If a tour is scheduled to depart within the next 15 days, we will not change a traveler’s departure date and we will not offer a refund.
  • All cancellations must be made directly with LUXETRAVELASIA OPC, not with tour providers.
  • In most cases, reservations paid by wire transfer, cash deposit, or checks will be refunded via bank deposit or check. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.

HOW TO CANCEL A RESERVATION

We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without filling out a request form will not guarantee that your cancellation has been processed or acknowledged. We will NOT accept email cancellations unless they have a complete, signed, and attached Cancellation Form.

  • Cancellation must be made by filling out and signing the LUXETRAVELASIA OPC. Cancellation Request Form. Please explain why you are requesting a cancellation. 
  • Contact Email: sales.travelasia@gmail.com
  • By Contact Nos.: +63-9456932164

AMENDMENTS / REVISION

Necessary penalty charges may apply per person for any revision made to the confirmed reservation unless the change increases the value of booking.

Name changes are strictly prohibited. LUXETRAVELASIA OPC is not responsible for incorrect passenger information (Name, Title, Age, Date of Birth and Passport Details) provided by the person who made the reservation.

Confirmed reservations are non-transferable. Change to another name and/or destination is not permitted.

Reservations will be confirmed within one to two business days. The following constitute as an amendment to a tour:

  • Changing departure date
  • Changing pick up time or location
  • Changing tour
  • Changing guest name
  • Changing itinerary
  • Removing / Replacing a guest
  • Adding / Replacing a guest